How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Type

Book

Authors

Richard S. Gallagher

ISBN 10

0814410154

ISBN 13

9780814410158

Tags

Guides, Management, Communications

Description

No one likes to be criticized. But when feedback is necessary-whether it's with a boss, someone we manage, or another co-worker-it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism-and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions. - from Amzon

Number of Copies